Lanka well positioned to capitalise on Offshore IT Infrastructure Management space

15-Oct-2008

IT Infrastructure Management company, Eureka Technology Partners (ETP), announced that they have signed a major contract and strategic partnership with UST Global, an IT services company headquartered in the U.S. ETP will remotely manage 6,000 desktops in ten countries from their ISO 20000 certified Network Operating Center (NOC) in Sri Lanka.

This is a significant step for both Eureka and Sri Lanka as it clearly positions the country as a destination for offshore IT Infrastructure Management services.

In the ‘90s software development was being offshored. This was followed by BPO services in the early part of this decade. The third phase of offshoring is Remote Infrastructure Management.

A McKinsey/NASSCOM study estimates US$13 billion in New Remote Infrastructure Business coming into India in the next five years; a six fold increase from current levels.

Remote Infrastructure Management enables organisations to significantly reduce the number of incidents handled onsite.

As a result an organisation can significantly lessen costs and improve service quality. “Eureka has the capability to resolve over 70 per cent of incidents remotely via our ISO 20000 certified Network Operating Centre,” said Director Operations of Eureka, Saman Jayawardena.