Quality Summit to benefit the IT-BPO Industry

With the developing interest in the ICT-BPO landscape worldwide, Sri Lanka is poised to enter the market with a focus on verticals and quality. As of recent, there has been considerable interest and attraction from global corporations to deliver IT-BPO services out of Sri Lanka Sri Lankan IT companies have also products software products which have won international accolades due to innovation and quality. To date, over 30 IT-BPO companies have gained internationally recognized formal quality certifications. Many of them have been supported by grants awarded by the ICT Agency of Sri Lanka.

The event scheduled to be held later this month, has an exciting line-up of speakers and topics. CEOs, senior managers, and quality practitioners will have the opportunity to gain insights into global best practices in quality, local case studies on successful adoption, and get the chance to interact with experts.

SLASSCOM Board Director and Quality Forum Head Mr. Mano Sekaram stated that, “We aim to promote Sri Lanka as a leading destination for quality and testing related activities. Through such an event we hope to draw out all CEO’s, CIO’s, the decision makers across companies.”

He went on to say that all participants stand to benefit largely at this summit. This is because the heads of companies whose decisions prove vital in the development of the company will get a better understanding on how to leverage quality and testing while also gathering invaluable information which will aid them in all future endevours. They will be educated on quality and testing as a line of business and most importantly identifying and differentiating themselves in the market where novelty is given prominence. Quality and testing is an integral part of the IT industry and hence should be given its due recognition.

Quality practitioners form an important part of an organization’s value chain. They become the customers’ voice within IT-BPO organizations ensuring the end product meets the required quality standards. As customer supplier business models keep evolving together with technology advancements, the role of quality practitioners becomes challenging and engaging. 

According to Mr. Chandana Ranasinghe from Virtusa, a Track Sponsor at the event, the Quality Summit will also enhance the reputation of quality and testing related services as being a career option for all those interested in the field of IT. “I am extremely confident that we can educate all parties concerned while improving its awareness among IT professionals.”

Today IT and IT enabled services have increasingly become integral part of ones  work and personal life.
Imagine computers which are defective, slow Internet connections, unreliable email services, ecommerce or internet banking websites that don’t work well, business applications that don’t perform, inaccurate billing statements, unhelpful support lines. Consumers and organizations using IT products and IT-BPO services are demanding the highest levels of quality or switch to better offerings from competitors. 

Quality as a differentiator is a powerful competitive advantage for Sri Lankan IT-BPO companies, for those serving the global market and to those serving the domestic market. Increase in customer share, driving efficiencies in cost and time, employee satisfaction is direct tangible benefits of being quality oriented.

“Fixing poor quality products and services can result in cost for rework, missed deliveries, customer dissatisfaction, poor employee morale, and damage to the organization’s reputation. Therefore the emphasis and appreciation of quality is that much important and this summit is timely as Sri Lanka embarks on a new phase of development attracting global attention in trade, investment, and tourism,” stated Mr. Omar Fatharally, CEO of Hellocorp and Track Sponsor at the SLASSCOM Quality Summit.

SLASSCOM Quality Summit will be held on the 18th of August at Cinnamon Grand. For inquiries and tickets please contact David Charles on 0771 104134.