Eureka wins first ever ISO 20000 Certificate

7-Apr-2008
By Damayanthi Hewamanna

Eureka Technology Partners received the first ever ISO 20000 Certification in Sri Lanka for its world class information Security and IT infrastructure management services.

“We have world class standards, world class people, using this system which is similar to the the Information Technology Infrastructure Library (ITIL) system of best practices and the Six Sigma process methodology”, Eureka Technology Partners CEO Direnda Wimalasekera said. Globally there are only a few companies that have been granted the ISO 20000 certificate, and Eureka has been the first in Sri Lanka to achieve it. Developed nations and regions namely Singapore, France, Italy and the Middle East have only received the certified provider each so far, he added.

This award will enable the company to improve its already high standards of service quality and uptime and deliver quantifiable results to their local and international clients.

Eureka is packed with services through real world experience in which each of Eureka’s consultants spilt their time 50/50 between actually managing enterprise class IT infrastructure and consulting work. They have globally recognised certifications such as Microsoft Gold Certified Partner, CISM, CISSP, CISA, CPT and many others as well the team of Eureka are responsible for over 1000 desktops, 60 data links from 5 carriers, 100 mail servers, 150 web applications and over 250 security applications.

The company is a partner with Microsoft Certified Partner and Cisco Premier Partner. They have a team of 10 MCSE and MCSA engineers with over 10 years of experience in integrating and managing Microsoft applications and a highly skilled team of CCNA and CCNP qualified engineers, managing 100’s Microsoft and Cisco applications and products. The company is most experienced in the world at integrating and managing open source network applications. Over a 7 year period they have integrated and continued to manage over 150 solutions that have added quantifiable benefits to their customers.

ISO 20000 is the first worldwide standard specifically defining the requirements for an organisation to deliver IT managed services. It is aligned with the process defined within ITIL and also includes information security component of ISO 27000.

ISO 20000 is the new international IT Service Management standard aimed at enabling IT organisations to ensure that their IT service management process are aligned with the needs of the business and with international best practices. ISO demonstrates superiority over competitors, improved reputation, consistency and interoperability, improved quality of service and increased business and customer confidence.