IFS Signs up with Ericsson

Within this agreement, a delivery contract of IFS Applications licenses, maintenance, and services for one of Ericsson’s field-service operations in Sweden has been signed. The contract is SKr 8.6 million in value.

The service industry is one of IFS’s targeted vertical market segments. The company offers an integrated business solution that manages the lifecycle of customers, contracts, machines, and equipment. With IFS Applications, companies can support and improve business processes by collaborating closely with customers, suppliers and subcontractors.

IFS Applications include resource scheduling and optimization functionality, call and case management including SLA, project management, field workforce mobile solutions, installed-base and spare-part management, depot repair and document management, integrated with financials, procurement, manufacturing, and HR.

Existing IFS service industry customers include Hertel, Debut Services, Niscayah, Sky, MITIE, SchultessMaschinen AG, John Deere, Dalkia, Anticimex, Eltel Networks, Infratek, Gilbarco Autotank, and Tomra.